This contract is the whole agreement between the parties on this subject and replaces all previous written and oral agreements and agreements related to it. Many customers will first object. Customers often ask if you can offer continuous support without monthly retainer, and ask what the difference is. The answer is simple – although you can offer continuous support without monthly storage fees without setting aside resources for the service, you can`t guarantee a quick and professional response for every customer request. Keep in mind that you should always inform your client when you begin to approach the meeting or exceed the hours set by your agreement. Be sure to get their permission before working beyond what has been agreed and remind them that they are charged at a higher hourly rate. Another real danger to thieves is the Scope Creep. Since many retainers are adapted to hours and not projects, it is customary to hear about freelancers who work on retainers and who, over time, slowly get more work. For example, their initial agreement not to work more than 12 hours a month can be painful because they become more efficient in their work and the client wants more. That`s why it`s often a good idea to define your conservation agreement for projects and not for hourly agreements (provided you understand the work you`re doing and know how long it should take you to complete each project.) When independents put in place retainer agreements with their customers, the usual structure will lead them to sell future availability at a discount for a fixed monthly fee.